SMS Engage

Simplify how you collect customer feedback

An add-on feature that allows you to fully integrate web surveys into your SMS workflows. Get meaningful data with this feature that works even better than a 2-way SMS.

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SMS Engage Overview

Watch how SMS Engage works.

Instantly capture feedback through surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

8x8 SMS Engage Survey Recipe Card

Combining the best of both worlds

sms engage feedback

Ask for ratings

Let customers provide feedback with the click of a button.

sms engage refund voucher

Directly make offers

Send vouchers or QR codes directly to your customers.

sms engage refer a friend - referral

Make referrals easy

Let customers refer friends or earn rewards with the click of a button.

sms engage refer a friend - referral

Confirm by two-way SMS

Make sure your customers are available for deliveries or appointments.

Start engaging your customers in just 3 simple steps

  1. Design your SMS Engage survey or other content and deploy it online.
  2. Trigger your survey or other content through the SMS Engage API.
  3. Receive responses in real-time on your webhook or access them in 8×8 Connect.

Interactive content for deeper engagement

SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.

Get the Tutorial

Turnkey solution

Manage everything from the campaign manager, with no integration or coding skills required.

Easy integration

Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today.

Rich landing pages

Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes.

Instant feedback

SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses.

Advanced analytics

View previous campaign logs, responses, delivery rates and more.

URL shortener

Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking.

Pricing

Pricing

  • Eur 250 per month + Price of SMS
  • 5 forms included in the subscription
  • Additional forms Eur 20

See SMS pricing

Get started, it’s free!

Quickly create an account and start connecting with your customers using SMS today.

Get started

Explore other Communication APIs

SMS Overview

With our fully supported SMS gateway you can send and receive messages in a matter of minutes.

Learn more

SMS Notification

Keep customers in the loop on status of deliveries or send important appointment reminders.

Learn more

Verification API

Verify your users’ mobile numbers via one-time passwords (OTPs).

Learn more

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly.

1. Contact details
2. Primary interest
A custom multi-channel solution based on your specific requirements.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
4. Message

Thank you for your interest!

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Any urgent enquiries and help needed?

Email [email protected]

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

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Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

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