Why does the logistics sector need communication APIs?
Because in logistics, timing isn’t just everything – it’s the only thing.
Unlock efficiency, keep everyone in the know, and keep things rolling with Communication APIs. With real-time updates, logistics providers can simplify, synchronise and supercharge operations. Transform the way you move, with Communication APIs.
Communication APIs also provide enhanced visibility and control over the entire logistics chain, enabling companies to proactively manage potential disruptions. Whether it’s a weather delay or an unexpected route change, instant communication allows for quick adjustments and minimizes downtime. By integrating Communication APIs, logistics providers can offer their customers a more transparent and reliable service, building trust and fostering long-term relationships. In a competitive market, having the ability to communicate seamlessly and efficiently is not just an advantage—it’s a necessity.
Want to keep 120 million users updated on delivery without adding operational complexity?
Find out how an eCommerce provider relied on SMS APIs to do exactly that.
Constant communication is the name of the game
Customer satisfaction requires more than just speedy fulfillment. Giving customers assurance in the form of automated messages whenever they perform an action signals reliability and trust.
Omnichannel messaging for updates
Provide real-time updates of delivery status via SMS and Messaging Apps.
SMS for more customer insight
Boost customer satisfaction levels with convenient SMS surveys.
Better security with Voice APIs
Protect customer data with one-time passwords, in-app voice calling and number masking.
Solve complex issues with video
Enable real-time, no download video solutions for complex issues that require a human approach.
The business case for APIs: Automation, scalability and security
Customers crave certainty and convenience
Nobody wants to wait anxiously for a parcel or struggle to track it down. That’s where seamless automation steps in, ensuring constant communication. Is your business ready to automate and elevate customer experience?
It’s time to get synchronised & scale
For any logistics company to stay ahead, systems and software applications must work synchronously and perform as a coordinated whole. Seamless synergy is key.
Companies can depend on APIs to reap the rewards of flexibility, scalability, and speed. APIs allow for an abstraction layer that can mediate different existing networks – internal and external.
Make online shopping safe for everyone
Build a secure platform where delivery providers, employees, and customers connect anonymously. Voice APIs make it happen, generating masked numbers for every participant. Personal details stay private, even off-platform, shielding users from unwanted intrusion.
Explore Communication APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking and make use of app to app calls and text-to-speech technology (TTS) for greater inclusivity.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and employees to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
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Check out the support articles and FAQs on our CPaaS Help Center or submit a request
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