Saving thousands of work-hours

Mangan.ph is an online food delivery service, based in Angeles City – the culinary capital of the Philippines. It aims to boost the sales of their restaurant partners through their interactive website and mobile app.

The Challenge:

The company needed a reliable SMS API that could allow their team to confirm new members into their system and programmatically communicate with current members. Prior to engaging with 8×8 (then Wavecell), Mangan.ph would manually send messages to individual customers who registered on their site, thus taking up tons of time and effort.

The Solution:

Mangan.ph stumbled upon 8×8 through Google and found that the API would be easily integrated onto their platform, and that its features stood out against our competitors.

They gave 8×8 SMS API a test and were pleased with the ease of integration into their platform. They also leveraged features such as the live and real-time analytics on our platform, as well as the access of downloadable logs in bulk, which helped increase their entire productivity by 25%.

The Benefits:

With the SMS API integrated onto their platform, Mangan.ph’s customers are now able to receive messages to confirm and track their food orders – a key factor to achieving a better customer experience.

“The SMS API was easily integrated into our platform, and we leveraged on the automated messages to help build the credibility and trust of our brand. It is a valuable investment into the future”, shared Louie Alcantara,

Alcantara and his team were thrilled when they saw a 35% increase in customer satisfaction as they enjoyed instant updates on their order status via SMS messages. Now Mangan.ph requires less customer support on their part as processes have been made automated and simple.

Mangan.ph’s customers are delighted and enjoy the process now that they have instant updates of the status of their orders. Through seamless communication with 8×8 SMS API, hundreds of hours are saved not having to message each customer individually.