Healthcare
Communication lies at the heart of healthcare
8×8 CPaaS Communication APIs can enhance the healthcare industry by enabling secure, real-time communication between patients, providers, and staff, improving appointment scheduling, patient monitoring, and telehealth services.
Trusted by more than 3 million business users. 
Why does the healthcare sector need APIs?
In a digital maze, Communication APIs light the way for healthcare providers who want to multiply productivity and boost patient experiences. APIs make it possible for healthcare providers to overcome data chaos, enhance cybersecurity, and modernize legacy systems – effortlessly. It’s the simplest and most cost-effective tech solution for an industry that’s hard to pivot.
Customer stories—no fluff, just real success.
“Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come”
Felix Jorkowski
Co-founder and Chief Technology Officer, Kalix
View full case study
“8x8 enables us to save 30% in development time, deliver critical healthcare notifications at scale, and provide a seamless telehealth experience for both patients and clinicians.”
Deepak Biswal
CEO, CareMonitor
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Improve patient experiences with intuitive, real-time communication that’s HIPAA-compliant
Keep patients in the loop
Send automated SMS or messaging app notifications such as appointment reminders, to improve patient experience and reduce no shows.
Leave no patient behind
Use voice messaging so patients can have notifications read out to them, or deploy no-download video tools that can be accessed with a single click.
Reduce staff burnout
Boost efficiency by automating tedious administrative tasks. Streamlined communication processes allow greater focus on patients. Less hassle, more healing.
Security is non negotiable
Keep safe with a single point of accountability, 99.999% uptime SLA, and ring-fenced UK data on a DSP toolkit. This compliant system adheres to NHS regulations and keeps patient data safe.
Bridging gaps: The indispensable role of communication
In healthcare, effective communication is key to delivering equitable care. Use personalized messaging across preferred channels to keep remote patients informed and engaged. This ensures timely updates, enhancing care access and improving patient outcomes.
A prescription for progress with video consultations
Patients demand instant access to healthcare, whether remote or urban. Offering video consultations lets you meet this need with a click-to-join solution, no downloads required. Stay competitive by providing seamless, real-time expert advice—patients will choose clinics that offer the convenience they crave.
The pulse of progress: internal efficiency matters
Streamlining internal operations reduces administrative strain, enabling healthcare providers to focus on what truly matters—patient care. Automating processes helps prevent burnout, ensuring patients receive dedicated attention and improving overall outcomes.
See how Communication APIs can provide next level patient experiences
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