Omnichannel Messaging
Elevate customer engagement with omnichannel messaging
Boost the customer experience with rich messaging and personalisation at scale across all major messaging channels, including SMS, WhatsApp, Viber, Zalo, LINE and voice.
Unify customer interactions on one powerful platform
- Engage via SMS, WhatsApp, and voice on customers’ preferred channels.
- Boost conversions with rich media like photos and videos.
- Optimize campaigns with detailed analytics and reports.
- Integrate seamlessly with tools like Zendesk and Salesforce.
Customer stories—no fluff, just real success.
“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Shehzad Lokhandwalla
CTO and Co-Founder, OKO Insurance
View full case study
“If your company is thinking about adopting SMS and WhatsApp into your communications, I would recommend 8x8.”
Alex Tan
Co-Founder & CMO, Recommend Group
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“With 8x8’s SMS API, we now have a more reliable way to connect with our customers without having to worry about connectivity or developing a lot of the functionality in-house.”
Ville Nordstrom
Program Director, Coda Payments
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Omnichannel communication made easy
Reach customers across popular messaging channels through a single platform. We manage the complexity of all those applications for you, including support for complex use cases such as chatbot integration.
Achieve superior deliverability
Read receipts let you know which notifications are getting opened and our fallback system ensures deliverability—all to help your messages achieve greater results.
Start conversations immediately with a no-code platform
8×8 is your no-nonsense omnichannel communication portal—built to handle massive campaigns, streamline messaging, and deliver real-time analytics so you can optimize and move fast.
Choose the messaging channel your customers want
Streamline messaging across every channel
Single Endpoint
No matter which messaging channel you use, a single API works for all of them.
Orchestrate message flow
Route your messages in a sequence that works best for your customers, according to their preferred channel.
Automated Fallback
Undelivered or unread messages will be resent via SMS or another channel to ensure deliverability.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Onboarding Support
Receive expert onboarding support for all messaging apps.
Template Management
Create, submit, and manage WhatsApp templates via 8×8 Connect.
Discover the power of Omnichannel Messaging with 8x8 Connect
Unlock the ultimate guide to omnichannel success.
Get actionable tips, winning strategies, and more.
Integrate any messaging channel with your existing platforms
Zendesk
Already using Zendesk? Seamlessly integrate multiple channels into your existing Zendesk ticketing system to streamline customer communications.
Salesforce
Make your sales software more powerful by having 2-way conversations with leads and customers. We make it easy to integrate messaging channels into Salesforce.
Freshdesk
Give your customers more options to reach out by quickly and simply integrating their favorite messaging channels with your existing Freshdesk support system.
All of your customer conversations in one place
8×8 Converse lets you simplify your customer service stream by unifying every conversation into a single interface.
Why choose 8x8 as your dedicated communications partner
Simplicity
One platform to cover all messaging channels, including fallback to SMS
Leave the work to us
We manage the constant evolution of each messaging channel’s platform.
We’re adaptable
Our team is extensively trained to support complex cases like chatbot integration, different endpoints for customer replies.
8×8 Omnichannel Messaging Plans and Pricing
Enjoy bulk rates and enterprise level bespoke solutions for your business.
Talk to an Expert
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