Customer Service with Automated Precision
Voice IVR is an automated telephone system that uses a dual-tone multi-frequency (DTMF) interface to provide real-time interaction over a public switched telephone network (PSTN). By blending pre-recorded messages, text-to-speech technology and real-time user interaction, it empowers your callers to access the information they need independently.
Voice IVR enhances the customer experience, one call at a time
60 local languages supported, with 100+ voice profiles
User Input support over DTMF
Voice Call Action
Dedicated local numbers
Billing per successful call
Call quality metrics provided through voice session summary webhook
Supports SSML to programmatically control how text is spoken, including pronunciation, pauses, volume, pitch, and more
Recording available and easily transferable to your FTP servers or preferred S3 storage
Ways your business can benefit from Voice IVR
Your business’s personalized automated concierge
Deliver service and account information with a personalized touch, all while remaining completely automated.
Thanks to advanced speech recognition and interactive capabilities, Voice IVR creates tailored, human-like interactions for your callers.
This personalized approach ensures that customers receive accurate information when they need it.
Real time notifications, automated charm
Picture this: Your dedicated team who diligently serves your most valuable clients, are suddenly on leave. Instead of leaving customers in the dark, your business can rely on the power of Voice IVR to step in as your 24/7 messenger.
It ensures your clients are kept informed and assured, transforming potential frustration into understanding. This not only maintains your business’s reputation but also fosters trust and loyalty. With Voice IVR, your professionalism never takes a day off!
Your secret weapon for candid customer feedback
Ever wished for unfiltered customer opinions? Voice IVR makes it happen! By providing a comfortable digital space, it encourages clients to share honest feedback they might hesitate to voice in person.
No more sugar-coated responses – just pure, valuable insights. It’s like having a truth serum for your business! Dive deep into real customer perspectives and find out the unvarnished truth about your services. Voice IVR is your greatest ally in finding genuine customer insights.
Explore other 8x8 APIs for a complete customer engagement strategy
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major chat apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.
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