Introducing 8×8 Converse
Every Channel. One Conversation.
Your customers switch between WhatsApp, SMS, email, and voice without thinking twice. Your team shouldn’t have to either. 8×8 Converse unifies every conversation in one AI-powered workspace – so agents always have the full picture, and customers never have to start over.
One platform. Every conversation. Lasting loyalty.
Your customers never have to repeat themselves
WhatsApp, SMS, email, voice, web chat, and social in one agent workspace. No tool switching. No context gaps.
Full context. No channel breaks.
Escalate any WhatsApp or web chat to a branded voice call or live video in the same thread – full context intact, no application switching.
Resolve faster. Escalate smarter.
AI assistance works across every channel. Agents get real-time response suggestions. Supervisors are alerted to high-risk conversations before they escalate.
Deploy your way. Scale with confidence.
Full audit trail, SLA tracking, and native integrations with Salesforce, Zendesk, and Freshdesk. On-premises, private cloud, or public cloud.
Meet your customers where they already are.
Turn every conversation into lasting loyalty.
“We highly recommend the 8×8 Converse platform for businesses in need of a reliable messaging solution platform and commend the 8×8 team for their outstanding support. Kudos to them!”
– Nikon
Trusted by more than 3 million business users
Secure and compliant
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
